Technical Support / Field engineer
Bangkok, Chiang Mai
Job Description
- Technical support
- Study and understand the service in detail, aware of the release of the application / software, list of the new features
- Take the issues from the client (end user or customer or first tier support)
- Provide meaningful first response, workaround (if any)
- Gather information / evidence enough to further investigation
- Work with developer to analyze evidence, identify the root cause of the problem and its solution
- Write up with investigation report
- Develop database of knowledge / known issues, FAQ so the client will solve the problem themselves next time
- Field support
- Install application / system at client site
- Diagnosing and solving hardware or software faults.
- Onsite report
Job Qualification
- Education: computer science, computer engineering, Information Technology, or software engineering
- Good communication skill
- Logical approach to problem solving
- Work under pressure, ability to deal with difficult clients
- Be proactive
- Be flexible to work during night time or weekend, travel, onsite visit
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